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RETURN AND EXCHANGE POLICY
JACKET POP is one of the thriving brands throughout the internet, and it goes without saying that it is a masterpiece in its own. To facilitate our customers with the best and top, we have certain Return And Exchange Policy that they can practice if ever needed. Following are the Return And Exchange Policy that you must go through before purchasing a product:
After receiving the product, if the customer faces any issue with the size, then it can be exchanged; however, one must note that:
â–º The Customer will have to report the size issue within 24 Hours of its arrival. No return will be entertained after 24-Hours of its arrival.
â–º If the size of the product is according to the measurements of our chart, but the customer has chosen the wrong size and measurement, then there will be no return or exchange. OR, otherwise, the customer will have to pay 50% charges as the payment.
â–º If the size issue is from the behalf of the store, for instance, if the product is not according to your measurement, then the store will be responsible for it and for exchange. However, it must be duly acknowledged that the customer should make the request within 24-Hours of the arrival of the product.
â–º As everyone knows, sometimes, due to some error/ glitches or differences in the screen resolution, the color of the product varies in the images. So, if the color of your product varies from the one in the online image, then send the picture of your ordered product within 24-Hours to avail the return/refund service. Depending on the availability of the product, we will either replace the product or refund the cash (if the customer report the problem with the product within 24-Hours of its arrival).
â–º If the product has arrived damaged to you due to shipment or any other reason on behalf of us, then only in these circumstances, the shipment of your product will be done at our expense. However, it should also be noted that if your product is damaged, then you will have to email and contact us within 24 hours of its arrival.
► First of all, we have convenient Return And Exchange Policy. So, if there’s any query or any issue with your product that you have found, you can contact us via email. Our customer care representative will quickly respond to your query to solve it as soon as possible. If a customer cancels the order within 24 hours, then we will refund the entire amount to your account.
â–º After ordering, if there is a change of mind or any other reason, then you are required to cancel it within 24 hours. If a customer cancels the order within 24 hours, then their entire amount will be refund. However, if a customer fails to cancel an order within 24 hours, then the following conditions apply:
- If the product is canceled after 24 hours, then 25% will be subtracted from the buyer’s paid amount.
- If the product is canceled three days after verification, then 35% will be subtracted from the buyer’s paid amount.
- There will be no cancellation if a customer performs it after a week of confirmation.
- However, in some special circumstances, if a customer is allowed to cancel the product after a week of confirmation, then there will be a subtraction of 50% from the buyer’s paid amount.
â–º If a customer wants to exchange his/her jacket due to some reasons, especially size issues, then we offer them a new jacket free of cost with the correct size; but, the buyer will have to pay for the Return Shipment which will depend upon the size and weight of the product. However, they would have to notify the store within 24-hours of the delivery of the product.
► Customer should return the product in the same original condition as it was received. In addition to that, no tags shall be removed. If the product is found damaged or in used condition from customer’s side, then there will be no refund.
â–º Even though we offer free of cost shipment all around the globe, however, still, one should note that we will only pay the cost of the shipping while delivering the product from our side. So, in any scenario of return or exchange shipment, the customer will have to bear all the shipping cost.
â–º If a customer finds an issue from our side related to pattern, design, or size of the product, then in such cases, customers can avail the Return And Exchange Policy by just sending us the pictures and pointing out the problems in the product.
Note: The following problem should be discussed within 24-Hours of the arrival of the product.
â–º If a customer orders a product only for trial purposes i.e. to keep the product only if it looks good on them or such other reasons, then no return, refund, or exchange policy will be entertained.
â–º If the customer has to return a product due to some problems, then he/she must read the following conditions which will be applied:
- Customized products are non-refundable
- If the customer has removed all the tags from the product, then we would not authorize the product for Return.
- Our checking team examines the product completely from its stitching to its color, design, pattern, everything. So, if there are still some problems that you are facing with the product, then just contact us at our given email address and report your issue.
- The customer will also have to pay for the return shipment of the product.
Note: The following problem should be discussed within 24-Hours of the arrival of the product.
► If a customer does not respond to any of our mail regarding the production of the product, then his/her’s order’s production will be halted for 10-12 days. After the specified time, their order will be canceled and 50% of the customer’s amount will be refunded. Even if the customer contacts after the specific time and asks for the order to be canceled, in that situation also, only 50% of the paid amount will be refunded.
â–º If a customer does not respond to any queries/emails regarding the shipment of the product or the confirmation of the shipment of the product, then:
- Either the shipment of the product will be halted for an uncertain amount of time. If the customer reaches back for the cancellation of the product after the shipment was stopped, then only 50% of their paid amount will be refunded.
     OR
- The product will be directly shipped to the given delivery address. After delivery of the product, if the customer contacts the store in concern with anything regarding the product that was mentioned in the confirmation email, then their query/return/refund will not be entertained as they were previously been informed about it via the conformation email and no response was provided on their behalf.Â
â–º Even though we ship our products free of cost to facilitate our customer, but every region still has its own Custom Policy. So, despite selecting free shipment from our store, if there are any custom or regional charges are applied, then the buyer will be responsible for the payment of those charges.
Hartley –
Such a game changer! I wear this to all the games and people always notice. My favorite piece for sure!
Amelie –
This jacket is a total gem! I wear it nonstop and it still looks fresh. So glad I decided to buy it!
Coles –
Super happy I got this! The material feels very great and it looks even better than I thought. Love it!
Riley –
The package was shipped very late and the customer service were really slower than the development of our country. but, the quality is really somewhat upto the mark as described!!
Michael Henry –
Honestly, this jacket feels like a warm hug, sooo cozy, didn’t expect it to be this soft at all!
Ellie Simmons –
The fit? Literally perfect, feels like it was made just for me like, can’t believe how good it fits.
Garner –
I’m surprised at how soft the fabric is, and the colors? They’re super bright and stand out a lot!
Scott –
It’s super lightweight but keeps me warm, great for those colder nights, honestly can’t ask for better.
Lily Cooke –
Perfect balance of style and comfort, feels so premium, really didn’t think it’d be this good.
Madeleine Rose –
The design pops more in person, like I keep gettin’ stopped with compliments, totally love it!
Morgan –
The jacket’s cool, but the sleeves are a little long for me still looks great tho.
Davey –
Love the style but the zipper seems a bit flimsy, hope it doesn’t break,still, it’s awesome overall.”
Ellie –
Wow, the quality is off the charts! It’s so warm and stylish, I wear it everywhere, totally recommend!
Harley –
I seriously love this jacket, it’s super comfy and fits just right, feels perfect for those game days!
Erin –
Wow this jacket fits really great and it looks super cool I love the colors like, they pop so nicely!
Coles –
So comfy and warm perfect for chilly days out and is totally worth the price, definitely my new favorite!
Alice Jenkins –
I seriously can’t believe how soft this jacket is feels like a cozy hug, I just want to wear it all the time!
Elliott –
Love how it stands out at games everyone keeps asking me where I got it and it’s just awesome to show off!
Louise –
Fits true to size which is awesome and the design is just spot on, I’ve gotten so many compliments!
Francesca Russell –
I wear it all the time it’s my go-to jacket now so glad I bought it because it’s perfect for everything!
Parsons –
The quality is amazing looks so durable I feel like it’ll last forever even after washing it a bunch!
Skye –
Just got this and wow it’s exactly what I wanted it’s so stylish and warm I highly recommend to everyone!
Caitlin –
I really like it but wish it had a little bit more pocket space for my stuff sometimes I feel like I need more!
Watson –
Got my order late which got me frustrating, but upon wearing my order, it was worth the wait!!
Lily Fuller –
Feels sooo comfy, but the hood could be bigger honestly; still wear it daily tho.
Matilda Marsh –
It’s warm like a hug, honestly, and I just can’t get enough of it!
Parry –
The fit is good, just wish the cuffs weren’t so tight, it’s still comfy tho.
Katherine –
Honestly, I wear this hoodie all day, it’s that soft n cozy, I really like it a lot!
Pritchard –
The colors really come to life, and the hoodie feels just so comfy when I wear it.
Glover –
Warm and light, perfect for layering, I don’t feel weighed down at all!
Louise Norman –
Looks even better up close, and when I put it on, I just love how it feels on me!
Morgan Howard –
Wow this jacket is so cool and fits just right, I love how comfy it feels, like really!
Amelie –
The design is awesome and I got a ton of compliments already, seriously I’m happy with my choice!
Donnelly –
I’m totally impressed with the quality, it’s way better than I expected honestly, feels super durable!
Dixon –
This bomber jacket is super stylish, perfect for game days and it keeps me warm too, love it!
Murray –
Just got this jacket and it looks fantastic, but I wish it had more pockets like for my phone ya know!
Frost –
So I ordered this jacket and it arrived fast, which was nice, and it fits pretty well, no regrets here!
Kiera –
I really like the fabric, it’s soft but still looks tough, but I kinda wish it was a bit longer in the sleeves!
Ross –
Seriously, the colors pop and I can’t stop wearing it, but I kinda wish it was a little lighter in weight!!!
Nicholson –
The jacket’s great but it’s a bit tight around the chest, I’m just hoping it stretches out some!
Danielle –
This is one of the best jackets I’ve had, super comfy but I feel like the zipper could be smoother, it sticks a bit.
Danielle –
I love how I can wear it casually or dress it up, just wish it had a hood though that’d be perfect!
Jessica Pickering –
I’m really happy with the jacket overall, but I noticed the stitching is a little off in one spot, just minor stuff!
Courtney –
The quality, the fabric, the feel and everything cannot be mentioned in the comments, it is a great outerwear!! 10/10!!
Moran –
I literally loved the colors as they are vibrant and it goes well with any pair of jeans!!
Baxter –
The tailoring is done with perfect approach as it fits greatly on my body type.
Edwards –
I wish there were more color options, but still I’m happy with this one!
Gibbs –
like the jacket a lot but the sleeves could be a bit longer for my arms, it’s a nice piece though.
Bethany Phillips –
the material is indeed really high quality, doesn’t feel cheap at all, so that’s awesome!
Logan Tucker –
loved the retro style, it brings back great memories and makes me feel super stylish!
Francis –
This bomber is such a great addition toFrancis my wardrobe, it matches with everything!
Mollie –
Sizing was tricky but it turned out perfect, seriously I am so happy with the purchase!!
Isabella Hayes –
Wow this jacket is just awesome!! The fit is perfect, so comfy and I can wear it all day without any issues.
Kate Hale –
Just got mine and it’s super stylish. The color is bright and really stands out, I love wearing it to games and showing it off!
Elise Rees –
This jacket feels great but honestly I wish the pockets were deeper, like they’re kinda small for my phone which is the only downside.
Eva –
Seriously it is one of the best jackets I’ve ever owned! It’s super warm and the design is just too cool.
Warren –
The material is nice and all but I kinda expected it to be heavier, like I thought it would keep me warmer, but it’s still good.
Skye –
I’m really happy with this purchase! It fits true to size and the fabric is soft and cozy, I wear it almost everyday, no regrets!!
Goodwin –
The logo looks well done and I love the overall vibe of this jacket but the zipper sometimes gets stuck, which is kinda annoying for sure.
Warner –
Just what I needed for the fall! It looks amazing and feels perfect for game nights, love it so much, I wanna wear it all the time!