Lockwood & Co Lucy Carlyle Jacket

JACKET POP is one of the thriving brands throughout the internet, and it goes without saying that it is a masterpiece in its own. To facilitate our customers with the best and top, we have certain Return And Exchange Policy that they can practice if ever needed. Following are the Return And Exchange Policy that you must go through before purchasing a product:

After receiving the product, if the customer faces any issue with the size, then it can be exchanged; however, one must note that:

► The Customer will have to report the size issue within 24 Hours of its arrival. No return will be entertained after 24-Hours of its arrival.

► If the size of the product is according to the measurements of our chart, but the customer has chosen the wrong size and measurement, then there will be no return or exchange. OR, otherwise, the customer will have to pay 50% charges as the payment.

► If the size issue is from the behalf of the store, for instance, if the product is not according to your measurement, then the store will be responsible for it and for exchange. However, it must be duly acknowledged that the customer should make the request within 24-Hours of the arrival of the product.

► As everyone knows, sometimes, due to some error/ glitches or differences in the screen resolution, the color of the product varies in the images. So, if the color of your product varies from the one in the online image, then send the picture of your ordered product within 24-Hours to avail the return/refund service. Depending on the availability of the product, we will either replace the product or refund the cash (if the customer report the problem with the product within 24-Hours of its arrival).

► If the product has arrived damaged to you due to shipment or any other reason on behalf of us, then only in these circumstances, the shipment of your product will be done at our expense. However, it should also be noted that if your product is damaged, then you will have to email and contact us within 24 hours of its arrival.

► First of all, we have convenient Return And Exchange Policy. So, if there’s any query or any issue with your product that you have found, you can contact us via email. Our customer care representative will quickly respond to your query to solve it as soon as possible. If a customer cancels the order within 24 hours, then we will refund the entire amount to your account.

► After ordering, if there is a change of mind or any other reason, then you are required to cancel it within 24 hours. If a customer cancels the order within 24 hours, then their entire amount will be refund. However, if a customer fails to cancel an order within 24 hours, then the following conditions apply:

• If the product is canceled after 24 hours, then 25% will be subtracted from the buyer’s paid amount.
• If the product is canceled three days after verification, then 35% will be subtracted from the buyer’s paid amount.
• There will be no cancellation if a customer performs it after a week of confirmation.
• However, in some special circumstances, if a customer is allowed to cancel the product after a week of confirmation, then there will be a subtraction of 50% from the buyer’s paid amount.

► If a customer wants to exchange his/her jacket due to some reasons, especially size issues, then we offer them a new jacket free of cost with the correct size; but, the buyer will have to pay for the Return Shipment which will depend upon the size and weight of the product. However, they would have to notify the store within 24-hours of the delivery of the product.

► Customer should return the product in the same original condition as it was received. In addition to that, no tags shall be removed. If the product is found damaged or in used condition from customer’s side, then there will be no refund.

► Even though we offer free of cost shipment all around the globe, however, still, one should note that we will only pay the cost of the shipping while delivering the product from our side. So, in any scenario of return or exchange shipment, the customer will have to bear all the shipping cost.

► If a customer finds an issue from our side related to pattern, design, or size of the product, then in such cases, customers can avail the Return And Exchange Policy by just sending us the pictures and pointing out the problems in the product.

Note: The following problem should be discussed within 24-Hours of the arrival of the product.

► If a customer orders a product only for trial purposes i.e. to keep the product only if it looks good on them or such other reasons, then no return, refund, or exchange policy will be entertained.

► If the customer has to return a product due to some problems, then he/she must read the following conditions which will be applied:

• Customized products are non-refundable
• If the customer has removed all the tags from the product, then we would not authorize the product for Return.
• Our checking team examines the product completely from its stitching to its color, design, pattern, everything. So, if there are still some problems that you are facing with the product, then just contact us at our given email address and report your issue.
• The customer will also have to pay for the return shipment of the product.

Note: The following problem should be discussed within 24-Hours of the arrival of the product.

► If a customer does not respond to any of our mail regarding the production of the product, then his/her’s order’s production will be halted for 10-12 days. After the specified time, their order will be canceled and 50% of the customer’s amount will be refunded. Even if the customer contacts after the specific time and asks for the order to be canceled, in that situation also, only 50% of the paid amount will be refunded.

► If a customer does not respond to any queries/emails regarding the shipment of the product or the confirmation of the shipment of the product, then:

• Either the shipment of the product will be halted for an uncertain amount of time. If the customer reaches back for the cancellation of the product after the shipment was stopped, then only 50% of their paid amount will be refunded.

          OR

• The product will be directly shipped to the given delivery address. After delivery of the product, if the customer contacts the store in concern with anything regarding the product that was mentioned in the confirmation email, then their query/return/refund will not be entertained as they were previously been informed about it via the conformation email and no response was provided on their behalf. 

► Even though we ship our products free of cost to facilitate our customer, but every region still has its own Custom Policy. So, despite selecting free shipment from our store, if there are any custom or regional charges are applied, then the buyer will be responsible for the payment of those charges.