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RETURN AND EXCHANGE POLICY
JACKET POP is one of the thriving brands throughout the internet, and it goes without saying that it is a masterpiece in its own. To facilitate our customers with the best and top, we have certain Return And Exchange Policy that they can practice if ever needed. Following are the Return And Exchange Policy that you must go through before purchasing a product:
After receiving the product, if the customer faces any issue with the size, then it can be exchanged; however, one must note that:
â–º The Customer will have to report the size issue within 24 Hours of its arrival. No return will be entertained after 24-Hours of its arrival.
â–º If the size of the product is according to the measurements of our chart, but the customer has chosen the wrong size and measurement, then there will be no return or exchange. OR, otherwise, the customer will have to pay 50% charges as the payment.
â–º If the size issue is from the behalf of the store, for instance, if the product is not according to your measurement, then the store will be responsible for it and for exchange. However, it must be duly acknowledged that the customer should make the request within 24-Hours of the arrival of the product.
â–º As everyone knows, sometimes, due to some error/ glitches or differences in the screen resolution, the color of the product varies in the images. So, if the color of your product varies from the one in the online image, then send the picture of your ordered product within 24-Hours to avail the return/refund service. Depending on the availability of the product, we will either replace the product or refund the cash (if the customer report the problem with the product within 24-Hours of its arrival).
â–º If the product has arrived damaged to you due to shipment or any other reason on behalf of us, then only in these circumstances, the shipment of your product will be done at our expense. However, it should also be noted that if your product is damaged, then you will have to email and contact us within 24 hours of its arrival.
► First of all, we have convenient Return And Exchange Policy. So, if there’s any query or any issue with your product that you have found, you can contact us via email. Our customer care representative will quickly respond to your query to solve it as soon as possible. If a customer cancels the order within 24 hours, then we will refund the entire amount to your account.
â–º After ordering, if there is a change of mind or any other reason, then you are required to cancel it within 24 hours. If a customer cancels the order within 24 hours, then their entire amount will be refund. However, if a customer fails to cancel an order within 24 hours, then the following conditions apply:
- If the product is canceled after 24 hours, then 25% will be subtracted from the buyer’s paid amount.
- If the product is canceled three days after verification, then 35% will be subtracted from the buyer’s paid amount.
- There will be no cancellation if a customer performs it after a week of confirmation.
- However, in some special circumstances, if a customer is allowed to cancel the product after a week of confirmation, then there will be a subtraction of 50% from the buyer’s paid amount.
â–º If a customer wants to exchange his/her jacket due to some reasons, especially size issues, then we offer them a new jacket free of cost with the correct size; but, the buyer will have to pay for the Return Shipment which will depend upon the size and weight of the product. However, they would have to notify the store within 24-hours of the delivery of the product.
► Customer should return the product in the same original condition as it was received. In addition to that, no tags shall be removed. If the product is found damaged or in used condition from customer’s side, then there will be no refund.
â–º Even though we offer free of cost shipment all around the globe, however, still, one should note that we will only pay the cost of the shipping while delivering the product from our side. So, in any scenario of return or exchange shipment, the customer will have to bear all the shipping cost.
â–º If a customer finds an issue from our side related to pattern, design, or size of the product, then in such cases, customers can avail the Return And Exchange Policy by just sending us the pictures and pointing out the problems in the product.
Note: The following problem should be discussed within 24-Hours of the arrival of the product.
â–º If a customer orders a product only for trial purposes i.e. to keep the product only if it looks good on them or such other reasons, then no return, refund, or exchange policy will be entertained.
â–º If the customer has to return a product due to some problems, then he/she must read the following conditions which will be applied:
- Customized products are non-refundable
- If the customer has removed all the tags from the product, then we would not authorize the product for Return.
- Our checking team examines the product completely from its stitching to its color, design, pattern, everything. So, if there are still some problems that you are facing with the product, then just contact us at our given email address and report your issue.
- The customer will also have to pay for the return shipment of the product.
Note: The following problem should be discussed within 24-Hours of the arrival of the product.
► If a customer does not respond to any of our mail regarding the production of the product, then his/her’s order’s production will be halted for 10-12 days. After the specified time, their order will be canceled and 50% of the customer’s amount will be refunded. Even if the customer contacts after the specific time and asks for the order to be canceled, in that situation also, only 50% of the paid amount will be refunded.
â–º If a customer does not respond to any queries/emails regarding the shipment of the product or the confirmation of the shipment of the product, then:
- Either the shipment of the product will be halted for an uncertain amount of time. If the customer reaches back for the cancellation of the product after the shipment was stopped, then only 50% of their paid amount will be refunded.
     OR
- The product will be directly shipped to the given delivery address. After delivery of the product, if the customer contacts the store in concern with anything regarding the product that was mentioned in the confirmation email, then their query/return/refund will not be entertained as they were previously been informed about it via the conformation email and no response was provided on their behalf.Â
â–º Even though we ship our products free of cost to facilitate our customer, but every region still has its own Custom Policy. So, despite selecting free shipment from our store, if there are any custom or regional charges are applied, then the buyer will be responsible for the payment of those charges.
Archie Peter –
Men’s leather jackets can be found in this shop in a wide range. This Leather Jacket is just as described, so I bought it again. Has several compartments that are big enough to hold my wallet, car key, and other items securely, and it is well-constructed.
Gordon –
It was my favorite jacket, with fantastic quality, precise measurements, and for a very affordable price. I ordered it, and there was an initial issue with the sleeve length, but they re-did the jacket with updates throughout the process, and the end result was well worth the wait. Would repurchase from them.
Jonas Swinn –
I purchased this jacket in size XL, however it was one size too small. They swiftly gave me the 2XL, which I adore, after I returned the first one. Then I ordered a new jacket. Both jackets have received numerous compliments. Without a doubt, I would order from Jacket pop again. The product is wonderful, and the price is great.
Alwyn O’Brian –
This is easily my favorite jacket because of its superb quality, accurate measurements, and low cost. When I bought it, the sleeve length was initially a problem, but I have it redone and made changes along the way; the end result is well worth every penny. Would buy again from here.
Joe Winnick –
I recently bought the jacket. It jacket looks and feels outstanding. The Quality of the material is very smooth and strong, just the way I wanted. Recommended!
Thomas Rubin –
I had a great experience with Jacket pop’s customer service and a fantastic jacket. They were always eager to help me. In addition to being accommodating, they went above and beyond to assist me. I was very happy with the jacket and the customer service as well
Jaden D. –
I bought from them two jackets. Both jackets have excellent leather and workmanship. The color of my most recent jacket is wonderful, in my opinion. Recommended.
Jared Jones –
This jacket is gorgeous. The jacket looks great with my favorite boots. Both their service and their jackets are of the highest standard. Thank you, fellas.
Henry Watts –
I recently purchased this leather jacket from Jacket pop. Despite the fact that I haven’t worn it much yet and it’s still early to say so, I like the jacket and thought the ordering process was entertaining.
Jace Coleman –
I cherished this jacket. Instead of getting a bespoke fit, I chose a medium. Given how perfect the fit is, it is tough to imagine any other jacket fitting any better. Very recommended
Darren Wilt –
I’m pleased with the way this jacket was built and the materials it was made of, despite the fact that I’m not an expert on leather. I am so happy with my purchase that I am trying to think of reasons why I need more leather jackets
Alvaro Amoros –
Working on my jacket with them was a lot of fun for me. The “worst” part of my experience was determining which of the stunning jackets I wanted to purchase. Still, I’m glad I received this one.
Charles Bolar –
Quality goes above and beyond. Worth the price paid. My order arrived fast, and I was kept up to date on its progress. The way my jacket fits and feels makes me very delighted
Steve Palmer –
This jacket is very soft and lightweight. I can fit in a small because I am 85 kg and 5’10”. Definitely going to purchase something else from Jacket pop. Once you find such goods and services, you would want to buy more from here
Sebastian Ulrich –
Beautiful jacket, The purchase was quick and easy thanks to good communication and advance delivery notice. Shipped in about two to three weeks. Thank you, fellas.
TJ Hank –
I’m grateful for the gorgeous jacket. I gave it a perfect five-star rating despite the fact that it delivered a little later than expected and there were no updates as to why. All efforts were successful!