JACKETPOP is one of the superb brands throughout the internet, and it goes without saying that it is a masterpiece in its own. To facilitate our customers with the best and top, we have certain Return and Exchange Policy that they can practice if ever needed.

First of all, we have convenient Return and Exchange Policy. So, if there’s any query or any issue with your product that you have found, you can contact us via email. Our customer care representative will quickly respond to your query to solve it as soon as possible.

Following are the Return and Exchange Policy that you must go through before purchasing a product:

► After ordering, if there is a change of mind or any other reason, then you are required to cancel it within 24-48 hours. If a customer cancels the order within 24-48 hours, then we will refund the entire amount to their account. However, if a customer fails to cancel an order within 24-48 hours, then the following conditions apply:

• If the product is canceled after 24-48 hours, then 25% will be subtracted from the buyer’s paid amount.
• If the product is canceled 3 days after verification, then 35% will be subtracted from the buyer’s paid amount.
• There will be no cancellation if a customer performs it after a week of confirmation.
• However, in some special circumstances, if a customer is allowed to cancel the product after a week of confirmation, then there will be a subtraction of 50% from the buyer’s paid amount.
• Lastly, in case, if the product has already been shipped, then no cancellation will be entertained and nor any amount of refund will be processed.

► If a customer does not respond to any of our mail regarding the production of their product, then his/her’s order’s production will be halted for 10-12 days. After the specified time, their order will be canceled and 50% of the customer’s amount will be refunded. Even if the customer contacts after the specific time and asks for the order to be canceled, in that situation also, only 50% of the paid amount will be refunded.

► If a customer does not respond to any queries/emails regarding the shipment of the product or the confirmation of the shipment of the product, then:

• Either the shipment of the product will be halted for an uncertain amount of time. If the customer reaches back for the cancellation of the product after the shipment was stopped, then only 50% of their paid amount will be refunded.

OR

• The product will be directly shipped to the given delivery address. After delivery of the product, if the customer contacts the store in concern with anything regarding the product that was mentioned in the confirmation email, then their query/return/refund will not be entertained as they were previously been informed about it via the confirmation email and no response was provided on their behalf. 

► The Customer will have to report the size issue within 24-48 hours of the product’s arrival. No return will be entertained after 24-48 hours of its arrival.

► If the size of the product is according to the measurements of our standard size chart, but the customer has chosen the wrong size and measurement, then there will be no return or exchange. OR, otherwise, the customer will have to pay 50% charges as the payment.

► In certain situations, if the customer is facing some size issues or simply wants a new product in a size that better fits them, then the store can arrange a new product (in accordance with their requirements) delivered to them by just paying an additional discounted amount while also keeping the previously delivered product. However, this arrangement would be only made available in exceptional cases or some specific situations.

► If the size issue is from the behalf of the store, for instance, if the product is not according to your measurement, then the store will be responsible for it and for exchange. However, it must be duly acknowledged that the customer should make the request within 24-48 hours of the arrival of the product.

► The color of the product may vary from the color displayed on the online store because of lighting and editing of product shoot. The customer should understand that there can be a slight difference in the color of the product from the advertised one. However, customer can contact us for any query related to the color of the product and we will definitely help them to solve their confusion but return is not possible in this case. However, if the color of the item received is completely different, the customer can ask for the refund. You should contact us within the 24-48 hours of receiving the item. 

► If the product has arrived damaged to you due to shipment or any other reason on behalf of us, then only in these circumstances, the shipment of your product will be done at our expense. However, it should also be noted that if your product is damaged, then you will have to email and contact us within 24-48 hours of its arrival.

► Similarly, if the customer’s parcel is not delivered or lost by the courier service, then the store will be responsible for its recovery or will send you a new replacement item.

► If a customer wants to exchange his/her product due to some reasons, especially size issues within 24-48 hours, then they will have to send us a mail explaining the issue and picture proof of the wrong measurements. Based on the situation, the customer will then be compensated accordingly.

► Only for our US-based customers, in case of return, the buyer will be provided the return shipping label by the store, however, they will be charged with a shipping and restocking fee which will be around 30% of their paid amount.

► Customer should return the product in the same original condition as it was received. In addition to that, no tags should be removed. If the product is found damaged or in used condition from customer’s side, then there will be no refund.

► Furthermore, in case of return or even exchange, the customer will be required to send the product back to the region and warehouse from where it was shipped and nowhere else, so, that the respective staff can be held accountable. 

► For customers based outside US, in any scenario of return or exchange shipment, the customer will have to bear all the shipping cost.

► If the parcel has been shipped and the courier company attempts to contact the customer before delivery, but the customer does not respond to calls or refuses to accept the parcel, the store will not be responsible for the package being destroyed. The same policy applies if the customer does not respond to multiple follow-up emails or refuses to accept their parcel from the customs clearance facility in their region.

► If a customer finds an issue from our side related to color, pattern, design, or size of the product, then in such cases, the customer is required to send us the pictures of the problem and pointing out the problems in the product. Our representative will get right back to you within a short time and help you resolve the issue accordingly.

Note: The following problem should be discussed within 24-48 Hours of the arrival of the product.

► If a customer orders a product only for trial purposes, then no return, refund, or exchange policy will be entertained.

► If there is no issue with the product and the customer intents to return the product on just the basis that they don’t like the product, then the return of the product will be not eligible. 

► If the customer is interested in placing a customized order, then he/she must know the following conditions which will be applied:

• Customized products are non-refundable and non-returnable
• Additional charges will be applied on the basis of the type of customization that the buyer intends to have done to the product.

► Please know that refunds will be processed only after the item after has undergone quality check and verification by our Quality Control team.

► Even though we ship our products free of cost to facilitate our customer, but every region still has its own Custom Policy and some regional charges, which the buyer will have to face and will be responsible for the payment of those charges.