Order Processing and Delivery Timeframes

At JacketPop, we are committed to delivering your orders promptly and efficiently. Our standard delivery process is as follows:

• Orders take 10–15 business days for standard shipping.
• Free shipping and economy shipping typically take 20–25 business days.
• Free shipping is available for orders over $139 across the US, UK, Canada, and Australia.

Order Confirmation and Tracking

• Confirmation Notice: Upon placing your order, you will receive a confirmation email containing your order receipt and details. If you do not receive this email, please check your spam folder or contact our customer service team for assistance.
• Shipping Notification: Once your order has been dispatched, we will send you an email with tracking information, allowing you to monitor your shipment’s progress.

Accurate Shipping Information

To ensure timely and accurate delivery, please provide complete and correct shipping details, including:

• Full name
• Permanent residential address
• Contact number

Incomplete or incorrect information may result in delivery delays or returned packages.

Reliable Delivery Partners

We partner with reputable courier services such as FedEx, DHL, UPS, and Skynet to ensure your order reaches you safely and promptly. If you are unavailable to receive your package, you may authorize someone else to accept it on your behalf by notifying us in advance.

International Shipping and Quality Assurance

As an international store, JacketPop operates in multiple regions, including Asia, the USA, the UK, and Europe. Regardless of the shipping origin, all products undergo thorough inspection by our Quality Control Team before dispatch.

Issues with Delivery

If you experience any issues with your delivery, such as delays or inability to track your package, please contact our customer service team. We are committed to resolving such issues promptly and may offer a replacement shipment or restore credits to your original payment method, depending on the circumstances.

Failure to Accept Delivery & Customs Clearance

If the parcel has been shipped and the courier company attempts to contact the customer before delivery, but the customer does not respond to calls or refuses to accept the parcel, the store will not be responsible for the package being destroyed. The same policy applies if the customer does not respond to multiple follow-up emails or refuses to accept their parcel from the customs clearance facility in their region

Contact Us

For any questions or concerns regarding our shipping policy, please reach out to our customer service team at:

sales@jacketpop.com

By placing an order with JacketPop, you agree to the terms outlined in this Shipping Policy.